Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
We ask that you include a copy of your invoice, order confirmation or a note providing your name and order number so we can process your return efficiently. Please do not tape postage labels directly on to the retail packaging of the item(s).
Please return the item(s) to the below address:
Returns
Bikegoo Ltd
Unit 1 Lexden Lodge Industrial Estate
Crowborough Hill
Crowborough
East Sussex
TN6 2NQ
UNITED KINGDOM
Once returned items are received we will process a refund back to your original payment method. Returns are normally processed and completed within 24 hours of us receiving the item(s). If there are any problems with the item once we receive it, or if it arrives in a damaged, incomplete or unsellable condition, we reserve the right to refuse the return. In which case we will contact you to discuss this further.
Changed your mind?
If you have changed your mind or if you don't like the item(s) you have ordered, you are responsible for the return postage costs. We strongly recommend using a tracked and fully insured post service to return the item(s) to us. If damage occurs to the item(s) in transit or if the item is lost, you are responsible for any costs.
What if you've received the wrong item or it is damaged on arrival?
If you receive the wrong item(s), if the item(s) have been damaged in transit or if the item(s) are faulty on arrival, please contact us atsupport@bikegoo.co.ukor call us on 01892 668800 so we can discuss the best possible resolution to the problem.
Right to Cancel
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify us of your cancellation to return the goods.The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel please follow the standard procedure for returning an item but you must ensure you contact us beforehand to make us fully aware of your intention to cancel.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
If you have any questions about returning an item to us please contact us atsupport@bikegoo.co.ukor call us on 01892 668800.