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Free UK Delivery On Orders Over £20 Demonstration Bikes Servicing Workshop

Terms & Conditions

Where these terms and conditions refer to "Bikegoo", "Bikegoo.co.uk", "we", "our" or "us" it's referring to Bikegoo Ltd who is the owner of this website based at Unit 1 Lexden Lodge Industrial Estate, Crowborough Hill, East Sussex, TN6 2NQ. Where these terms refer to "you" and "your" it is referring to the user of this website.

By using our website you agree to the following terms and conditions. These terms and conditions and the Privacy Policy listed on this webpage govern your use of this website and are administered by Bikegoo Ltd.

 

Orders

By placing an order on bikegoo.co.uk you agree to these terms and conditions. All orders are subject to acceptance and availability.

Orders will be accepted and the contract completed between you and us at the time we despatch the ordered products to you.

In some circumstances we may refuse to accept an order placed on bikegoo.co.uk. Non-acceptance of an order may be a result of (but not limited to) one of the following:

  • The product you ordered being found to be unavailable
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • We suspect the order to be fraudulent

In most instances we will attempt to contact you to resolve any of these issues.

If an ordered item is not available, you will be contacted and will have the option to wait until the item can be made available to you or cancel your order and receive a refund for any payment made.

If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible. You will be given the option of proceeding with your order at the correct price (a subsequent payment may be required) or cancelling it and receiving a full refund for any payment made.

If we decide not to accept your order for any reason, we will inform you and refund any payment made.

 

Information and Liability

We try to ensure all information provided on this webpage (such as prices, product images, product descriptions and any other information that can at be viewed by users of this webpage) is correct and accurate. However, information provided on this webpage is subject to change without notice, is for guidance only and is used at your own risk.  You acknowledge that some information provided on this webpage may be inaccurate and Bikegoo does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit or loss of damage to property resulting from the use of bikegoo.co.uk or for any products or services purchased from Bikegoo.  It is up to you to ensure products available through this webpage meet your requirements.

 

Prices

All prices quoted on our webpage include VAT where applicable. All of our products show our current selling price and an "RRP". RRP denotes the manufacturers recommended retail price. 

Some products may also display a "Was" price and a "Now" price. The "Was" price shows the previous price the item was sold for in our store. These items have been price established at the "Was" price for a minimum of 28 days before the price was reduced.

 

International Orders

We supply products to customers based in the UK and to all EU countries. We are also happy to supply some of our products to customers based in locations outside the EU. Please contact us for more details.


Delivery methods and postage costs

Orders placed by customers in the UK are sent out using Royal Mail First Class post or by 48 hour courier services. Orders placed by customers in other countries are sent using Royal Mail Airmail or Royal Mail Airmail Tracked, Royal Mail Airmail Signed or Royal Mail Tracked and Signed services.


Postage Costs

If the value of your order is under £10 the postage fee is £1.99. If your order totals between £10 and £19.99 the postage fee is £0.99. If you spend £20 or over the postage is free.

 

Product Availability

All items listed on our webpage display a stock message to show the availability of that item. If an item is not available, either the item will no longer appear on our webpage or the item will show the message "this item is not currently in stock" and will not be able to be purchased.

All items "in stock" are ready for immediate despatch from our premises.

Some items display the stock message "Please contact us for latest availability". These items are not in stock at our premises. These items are ordered specifically for customer orders and timings may vary. We will contact you with an estimated delivery date once we begin to process your order. You have the right to cancel your order at any time before it is processed and you will receive a full refund of any payment made.

 

Despatch Times

In most cases if an order is placed for an "in stock" item before 2pm the order will be sent out the same day (Mon-Fri). In stock items ordered after 2pm on Friday or over the weekend will be despatched on the following Monday (or Tuesday in the case of a Bank Holiday). 

If we only have a part of your order in stock we will despatch the product we have in stock immediately and contact you to inform you of the problem. We will endeavour to source the remaining items as quickly as possible and we will send he items to you within 48 hours of them being delivered to us, You are welcome to cancel your order for  the outstanding items at any time (prior to us despatching them) if you do not wish to wait.

 

Returns / Damaged Items / Incorrect Items

If you wish to return an item or if an item arrives that is not what was ordered or is damaged we will be happy to help. Please refer to our Returns Policy for details.


Payment Options

Our webpage uses a Payapl checkout and accepts all major credit and debit cards as payment for your order. You can also pay via Paypal.

If you prefer we can take orders over the telephone using any Visa or Mastercard credit or debit card. Please call us on 01892 668800 to process your order. 

Please note: we do not accept American Express payments.

 

Complaints

We try and do anything we can to keep our customers happy and extremely satisfied with our service. However, if you have any complaints about any element of our business, please send details on an email to support@bikegoo.co.uk. We treat all complaints very seriously.


Business Information

  • Address: Bikegoo Ltd, Unit 1 Lexden Lodge Industrial Estate, Crowborough Hill, Crowborough, East Sussex, TN6 2NQ
  • Tel: 01892 668800
  • Email: support@bikegoo.co.uk
  • VAT Number: GB141076737