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We have recently simplified our returns process. Please read this policy carefully if you wish to return an item to us.

We will happily accept returned items within 30 days of the purchase date. The item(s) must not be used and must be 'as new' complete with packaging. 

We ask that you include a copy of your invoice, order confirmation or a note providing your name and order number so we can process your return efficiently. Please do not tape postage labels directly on to the retail packaging of the item(s).

Please return the item(s) to the below address:

Bikegoo Ltd
Unit 1 Lexden Lodge Industrial Estate
Crowborough Hill
East Sussex

Once returned items are received we will process a refund back to your original payment method. Returns are normally processed and completed within 24 hours of us receiving the item(s). If there are any problems with the item once we receive it, or if it arrives in a damaged, incomplete or unsellable condition, we reserve the right to refuse the return. In which case we will contact you to discuss this further.

Changed your mind?
If you have changed your mind or if you don't like the item(s) you have ordered, you are responsible for the return postage costs. We strongly recommend using a tracked and fully insured post service to return the item(s) to us. If damage occurs to the item(s) in transit or if the item is lost, you are responsible for any costs. 

What if you've received the wrong item or it is damaged on arrival?
If you receive the wrong item(s), if the item(s) have been damaged in transit or if the item(s) are faulty on arrival, please contact us at support@bikegoo.co.uk or call us on 01892 668800 so we can discuss the best possible resolution to the problem.

If you have any questions about returning an item to us please contact us at support@bikegoo.co.uk or call us on 01892 668800.