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Privacy Policy

Where this policy refers to "Bikegoo", "Bikegoo.co.uk", “we”, “our” or “us” it’s referring to Bikegoo Ltd. Where this policy refers to "you" or "your" it's referring to the users of this webpage.

This privacy policy aims to inform you about how we use personal information and governs the privacy of all users and customers of this website. We are extremely committed to protecting the privacy and confidentiality of all users and customers and will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998).

What data do we use and how do we collect it?

The type of information we collect and store when you contact us, place an order or register on our webpage includes:

  • Your name, address, phone number and email address.
  • Details of any orders placed with us.
  • Details of any other correspondence or communication you have had with Bikegoo including interactions on social media.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.

Use of Cookies: Cookies are small files saved on to a user’s computer that provide information about a user’s activity on the website. We use cookies to help improve a user’s experience of the website and make the website more tailored to a user’s interests. By using and browsing bikegoo.co.uk, a user consents to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using this website.

Tracking: When someone visits www.bikegoo.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

What do we use your data for?

Contact & Communication:  When you place an order with us, we will contact you with details of your order and also let you know when your order has been processed and shipped. We may also contact you if we encounter any problems fulfilling your order (for example; if any ordered items are out of stock) or to discuss the return of an ordered item (in line with our returns policy). If you have submitted a question (in person, by email, telephone or via our contact form) that requires a response from us, we will contact you to discuss your query.

Email Newsletter: We occasionally send email newsletters to inform subscribers about products, services and special offers. Users can subscribe via an online automated signup box at the bottom of every page on bikegoo.co.uk and can unsubscribe by following the “unsubscribe” link on any of our newsletters.

We occasionally use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice https://mailchimp.com/legal/privacy/

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Our webpage provides social media links and share buttons so content from our webpage can be directly shared on social media platforms (such as Facebook, Twitter, Instagram, Google + and Pinterest). Customers use these social media links at their own risk and we advise you to ensure that you are aware of how this activity may be tracked and how the data may be used by the social media platforms, before clicking on any of these links on our webpage.

You may request a copy of all personal information held about you by bikegoo. A fee of £10 will be payable. If you would like a copy of the information held on you please write to our business address (listed at the bottom of this policy). You are entitled to amend, or delete any information we hold at any time.

Our privacy policy may be reviewed and amended in light of any changes we choose to make to our business or this webpage. Our privacy policy will be updated once any changes have taken place and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Business address: Bikegoo Ltd, Unit 1 Lexden Lodge Industrial Estate, Crowborough Hill, Crowborough, East Sussex, TN6 2NQ.