VAT (Value Added Tax)

International Orders

Delivery

Bikegoo charges £2 for postage and packing on all orders under £20. All orders over the value of £20 (or orders of £20.00 exactly) will be delivered completely free of charge.

Returns Policy

We really want all of our customers to be thoroughly happy with every product purchased from Bikegoo. However, in some instances things don’t quite go as planned. If there is any problem with your order please contact us at the very earliest opportunity either by email (support@bikegoo.co.uk), or give us a call on 01892 771038. As soon as we know about the problem we will do everything we can do resolve it as quickly as possible .

• If you have simply changed your mind, or an item doesn’t fit or its the wrong colour, then you can return your item provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods, you have 28 calendar days to do so, at your own expense. Once the item is received at bikegoo, we'll issue a full refund for the product to your original payment method.
• If any items have been damaged in transit, we ask that you report it to us within 7 working days . If the items are visibly damaged on receipt, it's best to sign the delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
• If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage.
• If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. General wear and tear is not covered, nor is incorrect or inappropriate fitting and use. Please contact us and we will advise the way forward for your particular item.
• Very rarely we may make a bit of an error and may accidentally despatch incorrect items to you. Please let us know within 7 days and we will get a replacement to you, and reimburse your reasonable return carriage costs.
• If you need to return an item please remember to email or phone us first before doing anything else. Importantly, please do not attempt to hand deliver your returned items to our address in Hartfield.

Business Terms

All orders will be accepted and the contract completed between you and us at the time we despatch the ordered products to you. However, if you have successfully cancelled your order or if we have not accepted your order for any reason, completion of the contract would not happen.

Non-acceptance of an order may be a result of (but not limited to) one of the following:

• The product you ordered being found to be unavailable
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error

Despatch Times

If an item is out of stock, timings may vary as to when it will be available again. In this case each product will have an estimated date displayed clearly on the page when it will be back in stock.

Payment Options - Credit / Debit Cards

You can pay at Bikegoo with the following cards:

• Delta
• Maestro
• Mastercard
• Solo
• Visa
• Visa Electron

• If you prefer we can take orders over the telephone using one of the above credit or debit cards. Please call us on 01892 771038 to process your order. Please have your card to hand and we will need to take some security information to ensure our security measures are met. All credit card information and personal security data is destroyed once the transaction is complete.

The best way to get hold of us is via phone or email. Feel free to send us some post too, its always nice to get a letter or two.

Email: For all enquiries please contact support@bikegoo.co.uk

(We constantly monitor our emails so rest assured we will get back to you really quickly with answers to your queries).

Tel: 01892 771038

This will come through directly to our workshop in Hartfield (no horrible call centres or automated phone lines!) so rest assured you’ll get through to someone who knows what they’re talking about.

Post:

Customer Enquiries
Bikegoo
Unit 16, Bassetts Manor
Butcherfield Lane
Hartfield
East Sussex
TN7 4LA

AHHH NOOOOO! If we’ve let you down in any way we will be crushed! We try and do anything we can to keep our customers happy and extremely satisfied with our service.

We run loads of special offers and promotions throughout the year. Each time we change our promotions we will shout about it through our advertising and via email.

Cycle Clubs

Send that to support@bikegoo.co.uk or post it to our postal address and we’ll be in touch to take it forward.