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Bikegoo Privacy Policy & Cookies

Where this policy refers to "Bikegoo", "Bikegoo.co.uk", “we”, “our” or “us” it’s referring to Bikegoo Ltd. Where this policy refers to "you" or "your" it's referring to the users of this webpage.

This privacy policy aims to inform you about how we use personal information and governs the privacy of all users and customers of this website. We are extremely committed to protecting the privacy and confidentiality of all users and customers and will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998).

What data do we use and how do we collect it?

The type of information we collect and store when you contact us, place an order or register on our webpage includes:

  • Your name, address, phone number and email address.
  • Details of any orders placed with us.
  • Details of any other correspondence or communication you have had with Bikegoo including interactions on social media.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.

Use of Cookies:Cookies are small files saved on to a user’s computer that provide information about a user’s activity on the website. We use cookies to help improve a user’s experience of the website and make the website more tailored to a user’s interests. By using and browsing bikegoo.co.uk, a user consents to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using this website.

Tracking:When someone visits www.bikegoo.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

What do we use your data for?

Contact & Communication: When you place an order with us, we will contact you with details of your order and also let you know when your order has been processed and shipped. We may also contact you if we encounter any problems fulfilling your order (for example; if any ordered items are out of stock) or to discuss the return of an ordered item (in line with our returns policy). If you have submitted a question (in person, by email, telephone or via our contact form) that requires a response from us, we will contact you to discuss your query.

Email Newsletter: We occasionally send email newsletters to inform subscribers about products, services and special offers. Users can subscribe via an online automated signup box at the bottom of every page on bikegoo.co.uk and can unsubscribe by following the “unsubscribe” link on any of our newsletters.

We occasionally use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy noticehttps://mailchimp.com/legal/privacy/

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Our webpage provides social media links and share buttons so content from our webpage can be directly shared on social media platforms (such as Facebook, Twitter, Instagram, Google + and Pinterest). Customers use these social media links at their own risk and we advise you to ensure that you are aware of how this activity may be tracked and how the data may be used by the social media platforms, before clicking on any of these links on our webpage.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

You may request a copy of all personal information held about you by bikegoo. A fee of £10 will be payable. If you would like a copy of the information held on you please write to our business address (listed at the bottom of this policy). You are entitled to amend, or delete any information we hold at any time.

Our privacy policy may be reviewed and amended in light of any changes we choose to make to our business or this webpage. Our privacy policy will be updated once any changes have taken place and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Business address: Bikegoo Ltd, Unit 1 Lexden Lodge Industrial Estate, Crowborough Hill, Crowborough, East Sussex, TN6 2NQ.

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Bikegoo :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*Bikegoo uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Bikegoo website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Bikegoo do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 01892668800 or via our contact us page link at the top of the page.